Supply and sale of goods is subject to the international standard OrgalimeS2012, with the exception of clause 40. In the Amendments, a revised clause 40 defines our terms for allocation of liability for damage caused by the product. 

Extract from OrgalimeS2012:

...placement to the Purchaser.

31. The Purchaser shall at his own expense provide access to the Product and arrange for any intervention in equipment other than the Product, to the extent that this is necessary to remedy the defect.

32. Unless otherwise agreed, necessary transport of the Product or parts thereof to and from the Supplier in connection with the remedying of defects for which the Supplier is liable shallbe at the risk and expense of the Supplier. The Purchaser shall follow the Supplier’s instructions regarding such transport.

33. Unless otherwise agreed, the Purchaser shall bear any additional costs which the Supplier incurs for remedying the defect caused by the Product being located in a place other than the destination stated at the formation of the Contract for the Supplier’s delivery to the Purchaser or – if no destination has been stated – the place of delivery.

34. Defective parts which have been replaced shall be made available to the Supplier and shall be his property.

35. If the Purchaser has given such notice as mentioned in Clause 29 and no defect is found for which the Supplier is liable, the Supplier shall be entitled to compensation for the costs h....

This is a summarized version of our official return and warranty policy. For full legal terms and process details, please download the complete PDF:

📄 Download Full Product Return & Warranty Policy (PDF)

1. General

• This policy supplements our General Terms and Conditions (ORGALIME S2012 with HB amendments).
• Only products purchased directly from HB Products A/S are covered by this policy.

2. Product Returns & Exchanges (non-warranty)

• Standard (non-customised) products may be returned within 3 months of invoice if unused, resaleable, and approved by HB Products A/S.
• Customized or private-labeled products are non-returnable unless explicitly agreed.
• Returns are at the customer’s own expense and risk unless otherwise agreed in writing.
• Minimum net line value for return: EUR 50 (or equivalent in the order currency).
• A handling fee of up to 15% may apply. Order admin, freight admin, and shipping fees are not credited.

3. Warranty Claims

• Standard warranty: 12 months from commissioning or 18 months from invoice – whichever comes first.
• pH and gas sensors: 12 months from invoice only.
• Warranty covers faults from defective design, materials, or workmanship only.
• Not covered: misuse, incorrect installation, lack of maintenance, unauthorized modifications, etc.
• If a claim is rejected, HB Products A/S may charge a reasonable inspection and handling fee and return the product at the customer's expense and risk.

4. Warranty Claim Process (RMA required)

• Customers must obtain a Return Material Authorisation (RMA) number before sending any product.
• To request an RMA, download and complete the form, then send it to: QA@hbproducts.dk
• Do not return any product without an assigned RMA number.
• RMA numbers are valid for 30 calendar days.

📄 Download RMA Form (PDF)

5. Liability

• HB Products A/S is not liable for indirect or consequential loss (e.g., loss of profit, production, or system damage).
• Liability is governed by our General Terms (ORGALIME S2012 with HB amendments).

We service you worldwide

HB Products is represented by a growing number of distributors all over the world. Our criteria for selecting business partners guarantees the customers professional and qualified consultancy and support - locally.

Overall we provide support and technical know-how in person, by phone, email, or video call. Our team of experts and partners are available assist you with any questions. concerns or issues you may have.

All our business partners are specialists within consultancy for components used in refrigeration systems. It is our intention, as well as the intention of our business partners, to keep a wide variety of sensors in stock; however, since these come in countless variants, we hope that you understand that they cannot all be kept in stock.

Enquiries must be sent directly to us at info@hbproduct.dk in the countries/regions where we do not yet have local business partners/distributors.

We are open between 08:00 and 16:00 every weekday except Friday, when we are open from 08:00 to 15:00. We are closed on the weekends. You can contact us by email or telephone

Contact info

Email: support@hbproducts.dk

Telephone: +45 87476200 #2

With this specially developed software, you can set up and calibrate sensors from HB Products. The HB Tool can be installed on a PC running MS Windows and requires an x86 processor architecture (ARM-based processors are not supported). Both sensors with an M12 - 5 pin connector and a DIN 43650/ISO 4400 - 4 pin can be connected using a USB cable.

The HB Tool can detect the connected sensor and shows all the parameters you can set for the sensor. The data can be stored on the sensor like you store data on a USB stick. The HB Tool can also be used for calibration and for troubleshooting in the system.

Sensor interface

The sensors from HB Products typically deliver an analog 4-20 mA signal as measurement result. The signal can be wired over a long distance without compromising the accuracy. The signal is typically used as input in a PLC for controlling the system. Some sensors have a digital output to be used in a relay, or they have an output cable which can control a valve directly. Some of the sensors has a LED output for showing power supply, an alarm or other simple output.

Download the latest updated software here for free:

 HB Tool

* * * Please note * * *

Installation of our sensors requires technical knowledge of both refrigeration and electronics. Only qualified personnel should work with the product. The technician must be aware of the consequences of an improperly installed sensor, and must be committed to adhering to the applicable local legislation.

Questions regarding the software should be send to support@hbproducts.dk

Hardware: USB Programming cable  -  Ordering code: HBxC-USB

Troubleshooting - software

If you double click on a HB Tool application, and the tool does not start, your .jar association has been hijacked. You can fix the problem with Jarfix.

The problem ... 
The root cause for the problem above is, that a program has stolen the .jar association. If you have installed the Java Runtime Environment the first time, the file type called "jar" is assigned to javaw.exe correctly. "jar" is an abbreviation for "java archive" and javaw.exe is the correct program to execute a .jar. However, on Windows any program can steal a file type at any time even if it is already associated with a program. Many zip/unzip programs prefer to do this, because a jar is stored in the .zip format.  If you doubleclick on a .jar, your pack program opens the file, rather than javaw runs the program, because your pack program ignores the meta information which are also stored in a .jar. In the Oracle bug database there is the low-priority report 4912211 "add mechanism to restore hijacked .jar and .jnlp file extensions", but it has been closed as "Closed, Will Not Fix".
 
The workaround ... 
Re-install the Java Runtime Environment or fix the Windows Registry manually each time this problem occurs.
 
The solution ... 
You can fix this problem very easy with the small but reliable jarfix.exe program. The program can be downloaded on this site:

http://johann.loefflmann.net/en/software/jarfix/