Supply and sale of goods is subject to the international standard OrgalimeS2012, with the exception of clause 40. In the Amendments, a revised clause 40 defines our terms for allocation of liability for damage caused by the product.
Extract from OrgalimeS2012:
...placement to the Purchaser.
31. The Purchaser shall at his own expense provide access to the Product and arrange for any intervention in equipment other than the Product, to the extent that this is necessary to remedy the defect.
32. Unless otherwise agreed, necessary transport of the Product or parts thereof to and from the Supplier in connection with the remedying of defects for which the Supplier is liable shallbe at the risk and expense of the Supplier. The Purchaser shall follow the Supplier’s instructions regarding such transport.
33. Unless otherwise agreed, the Purchaser shall bear any additional costs which the Supplier incurs for remedying the defect caused by the Product being located in a place other than the destination stated at the formation of the Contract for the Supplier’s delivery to the Purchaser or – if no destination has been stated – the place of delivery.
34. Defective parts which have been replaced shall be made available to the Supplier and shall be his property.
35. If the Purchaser has given such notice as mentioned in Clause 29 and no defect is found for which the Supplier is liable, the Supplier shall be entitled to compensation for the costs h....
Please return this form together with the products. The products and forms must be sent to our representative/distributor in the country where they were purchased. Find your representative in the menu "search our agents worldwide". If we have no representative in your country, return the product directly to our main office in Denmark.
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Before returning defective products to HB Products A/S, you must fill out this form and sent it to qa@hbproducts.dk.
We will then send you an RMA number, which you must include with the defective product(s) as well as with all the shipping documents. The defective products must be sent in a condition that allows us to carry out error detection, and they must be suitably packaged.
RMA conditions:
Products under warranty are repaired or exchanged at no cost. The warranty lasts 12 months from the time the product is put into operation, however no longer than 18 months following our shipping date.
If the products are no longer under warranty, HB Products A/S can in some cases offer to repair the product. Any such repair will be charged.
Returning defective products can only take place once the RMA form has been sent and once you have received the RMA number, which you must include with the defective product.
The product must be returned within 7 days of receiving an RMA number - otherwise the RMA number will be cancelled. The issue of an RMA number is not an indication that the complaint has been accepted or that the product will be credited.
All returns are carried out at your expense and risk. If a fault is not found on the product which has been returned, HB Products A/S can charge a fee for fault detection and for handling the complaint.
HB Products is represented by a growing number of distributors all over the world. Our criteria for selecting business partners guarantees the customers professional and qualified consultancy and support - locally.
Overall we provide support and technical know-how in person, by phone, email, or video call. Our team of experts and partners are available assist you with any questions. concerns or issues you may have.
All our business partners are specialists within consultancy for components used in refrigeration systems. It is our intention, as well as the intention of our business partners, to keep a wide variety of sensors in stock; however, since these come in countless variants, we hope that you understand that they cannot all be kept in stock.
Enquiries must be sent directly to us at info@hbproduct.dk in the countries/regions where we do not yet have local business partners/distributors.
We are open between 08:00 and 16:00 every weekday except Friday, when we are open from 08:00 to 15:00. We are closed on the weekends. You can contact us by email or telephone
Contact info
Email: support@hbproducts.dk
Telephone: +45 87476200 #2
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