Meet Dennis
In 3.5 years at HB Products, Dennis advanced from internal sales to optimizing cross-functional operations.
Dennis – Business & Operations Specialist
I joined HB Products in late 2022 in an internal sales role. Back then, my focus was mainly on handling daily tasks and customer communication. Since then, my role has gradually developed, and today I work as a Business & Operations Specialist, focusing on process optimization and collaboration across sales, engineering, and supply chain.
Understanding the Customer
For me, the job is first and foremost about creating good customer experiences and making everyday work easier – both for customers and for my colleagues.
In my role, I work as a link between customers and our technical departments. I help coordinate tasks, ensure clear communication, and make sure that customers get the support they need. At the same time, I work on improving processes across different parts of the organization.
A big part of the job is understanding the customer. Good service is not the same for everyone, so it is important to get to know each customer and their needs. Because we work with customers all over the world, a lot of the communication happens via email, which means you need to be clear, structured, and able to manage many different tasks at once.
Making Things Easier
What motivates me the most is making things easier – not just for myself, but for the people I work with. When processes run more smoothly and when both colleagues and customers have a better experience, you can really see the impact of your work.
I also find it important that the customer experience is consistent, no matter who they are in contact with. That requires coordination and a shared understanding across the team.
"It turned into a really good process, where we worked together to find the right solution. That is something I value in my work – being able to contribute to solving real challenges and seeing the result."
When we succeed with the customer
One experience that stands out is a project where we worked with a distributor’s customer who had run into some issues. They had reached a point where things were not moving forward, and instead of focusing on what we could sell, we focused on how we could solve the problem.
It turned into a really good process, where we worked together to find the right solution. That is something I value in my work – being able to contribute to solving real challenges and seeing the result.
Growing with the Role
Looking back, my role has changed quite a bit. I have taken on more responsibility over time and moved from mainly operational tasks to working more with improvements and optimization.
At HB Products, there is room to grow if you want to contribute. If you show that you are willing to take responsibility, you are also given the opportunity to do so.
Freedom with Responsibility
What makes HB Products a good place to work is the level of trust and the freedom you are given in your work. If you take initiative and make decisions, you are supported. There is also room to try things out and learn along the way, which I think is important.
It creates an environment where you can influence how things are done and be part of the company’s development.
Why HB Products?
If I should give advice to someone considering applying, it would be this: if you want to be part of a company that is developing and where you have the opportunity to take responsibility, then this is a good place to be.
You get the chance to influence your own work and be part of the journey as the company grows.
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